Returns & Refunds
Glowu Returns & Refunds Policy
At Glowu, we want you to feel confident in your skincare journey. If for any reason you’re not fully satisfied with your purchase, we’re here to help.
✅ Returns
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Eligibility: To be eligible for a return, items must be unused, unopened, and in their original packaging.
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Timeframe: You have 30 days from the date of delivery to request a return.
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Non-returnable items: For health and hygiene reasons, we cannot accept returns on products that have been opened, used, or tampered with.
💳 Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping fees are non-refundable.
🔄 Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need to exchange a product, contact us within 7 days of receiving your order.
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping method to ensure safe return.
📩 How to Request a Return
To start a return or report a damaged item, please contact us at:
📧 support@glowu.store
Include your order number, product name, and reason for return.
✨ We value your trust and are committed to making your Glowu experience smooth, safe, and satisfying.
Trusted By Thousands of Influencers
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Impressive Results – Spa-Level Therapy at Home!
I’ve been using the Red Light Therapy Mask for a few weeks now, and I can already see a difference in my skin. The 8 light modes are great for targeting different skin concerns — I mainly use the red and infrared lights for anti-aging and skin tone improvement.
The mask is lightweight, fits well, and is very comfortable to wear. The 2600mAh remote is super convenient and makes it easy to set the timer and change modes without taking the mask off. I also appreciate the strong LED coverage — 288 LEDs really do the job.
My skin feels smoother, looks more radiant, and I’ve noticed a reduction in fine lines. It’s like having a mini spa session at home. Definitely worth the investment! -
Noticeable Glow and Smoother Skin in Just Weeks!
I’ve tried a few serums before, but this Vitamin C and Retinol combo has given me the best results by far. Within two weeks, I noticed my skin looking brighter and more even. Some dark spots from old breakouts have lightened up, and my skin feels smoother and more firm overall.
It absorbs quickly, doesn’t leave a sticky residue, and works well under moisturizer and makeup. I use it at night and follow with sunscreen in the morning since it contains retinol. No irritation or dryness so far — just healthy, glowing skin!
Highly recommend for anyone looking to fade spots, boost radiance, or improve texture over time.9 people found this helpful -
A SPA Like Experience!
I've been using this facial massager and it has become an essential part of my skincare routine. The combination of gentle vibrations with soothing warmth feels incredibly relaxing, making each session feels like a mini spa treatment at home, I just love it. The 7-color LED light therapy offers versatility, allowing me to target different skin concerns effectively. Since incorporating this device into my regimen, I've noticed alot, my skin feels firmer, it looks more radiant, and absorbs serums more efficiently. The ergonomic design makes it easy to handle, easy to use and the rechargeable feature adds convenience. If you're looking to elevate your skincare routine with a tool that delivers both relaxation and noticeable results, I highly recommend this facial massager.
What DR. Say
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★★★★★
🇬🇧 Dr. Emily Carter, Consultant Dermatologist — London, UK
“LED therapy has been widely used in UK dermatology clinics for years, and it’s encouraging to see high-quality home devices becoming available. The Glowu LED Mask offers an effective combination of red and blue light therapy — excellent for reducing inflammation, boosting collagen, and treating mild to moderate acne. I recommend it to patients looking for a non-invasive addition to their skincare routine. Used regularly, it can visibly improve skin tone, reduce redness, and soften fine lines.”
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★★★★★
🇺🇸 Dr. Michelle Tan, Cosmetic Dermatologist — New York, NY
“In-clinic LED therapy has been a staple for years, and at-home masks like Glowu’s are a fantastic way to extend those benefits. Whether someone is managing early signs of aging, breakouts, or just wants a brighter complexion, this mask offers a safe and evidence-backed solution. I always remind my patients that great skin isn’t just about expensive serums — consistency with tools like this makes a visible difference.”
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★★★★★
🇬🇧 Dr. Ayesha Khan, Skin & Laser Specialist — Manchester, UK
“The Glowu LED Mask combines proven technology with practical ease of use. For clients with sensitive skin or those dealing with post-inflammatory hyperpigmentation, red and near-infrared light therapy can support skin regeneration and reduce visible irritation. I particularly like recommending it to clients between in-clinic treatments. It’s a gentle, effective way to maintain skin health and support overall rejuvenation.”
