Privacy Policy

Glowu Privacy Policy

At Glowu, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website, use our services, or make a purchase at [www.glowu.com]. By accessing our services, you agree to the practices described in this policy.

1. Updates to This Policy

We may update this Privacy Policy to reflect changes to our business practices, legal requirements, or technology. If we make material changes, we will notify you by updating the “Last Updated” date and, where required, take additional steps to notify you.

2. Information We Collect

Information You Provide

We collect personal data that you provide directly when using our services. This includes:

  • Contact details: Name, shipping and billing addresses, phone number, email address

  • Order information: Product selections, payment method (processed securely via our payment partners), and order history

  • Account information: Login credentials if you create an account

  • Customer service: Any communication you send us (e.g., through email or contact forms)

Providing this information is optional, but some services may not be accessible without it.

Information Collected Automatically

We automatically collect certain data using cookies and similar technologies to enhance your shopping experience. This includes:

  • IP address, browser type, device type

  • Pages visited and time spent on site

  • Items viewed, added to cart, or purchased

This data helps us improve site functionality, personalize your experience, and detect potential fraud.

Information from Third Parties

We may also receive information about you from trusted partners like:

  • Shopify, which powers our online store

  • Payment processors, who handle secure transactions

  • Marketing tools, used for email campaigns, advertising, and analytics

3. How We Use Your Information

We use your personal information to:

  • Process orders and fulfill your purchases

  • Provide customer support

  • Send order updates, confirmations, and shipping notifications

  • Personalize your shopping experience

  • Show you relevant ads or promotions

  • Improve our services and website

  • Prevent fraud or illegal activity

  • Comply with legal obligations

4. Cookies & Tracking Technologies

Glowu uses cookies to enhance your browsing experience and help us understand how you interact with our site. These may be used for:

  • Remembering items in your cart

  • Understanding site performance

  • Personalizing content and ads

You can manage or disable cookies in your browser settings, but doing so may affect site functionality.

To learn more about cookies used by Shopify, please visit: https://www.shopify.com/legal/cookies

5. How We Share Your Information

We only share your data when necessary and in the following ways:

  • With trusted service providers (e.g., Shopify, shipping partners, IT providers)

  • With marketing and advertising partners to deliver relevant promotions

  • To comply with legal requests (e.g., court orders or subpoenas)

  • During a business transaction like a merger or acquisition

  • With your consent, for example, when using social logins or reviews

We do not sell your personal data.

6. User-Generated Content

Any reviews or content you post publicly may be visible to other users. Please avoid sharing personal details in public reviews or forums on our site.

7. Third-Party Links

Our site may include links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies before submitting your information.

8. Children’s Privacy

Glowu does not knowingly collect or solicit personal data from individuals under the age of 16. If you believe a child has shared information with us, please contact us immediately so we can remove it.

9. Data Security & Retention

We use industry-standard security measures to protect your personal information. However, no system is 100% secure. We retain your data only for as long as needed to provide services, fulfill legal obligations, and resolve disputes.

10. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct or update information

  • Request deletion of your data

  • Opt out of marketing communications

  • Restrict or object to certain uses of your data

  • Withdraw consent (where applicable)

To exercise these rights, contact us at [insert your support email].

We do not discriminate against customers who exercise their privacy rights.

11. International Users

If you’re accessing Glowu from outside your home country, please note your information may be transferred, stored, or processed in countries where our partners operate, including the United States. We take appropriate safeguards to protect your information in these cases.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Email: [insert your email]
Address: [insert your business address]
Phone (if applicable): [insert phone number]